Author Archives: Jason Porter

November 3, 2021

Enterprise User Survival Kit

Below are links to the most common issues we have seen concerning Autodesk software. As more common issues become available the list will grow. License checkout timeout. What do you ...

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September 30, 2021

Render process exited with code: 41

When signing into your Autodesk account you receive this message: There is currently no known Autodesk technical document regarding this issue be have found that in some cases the issue ...

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September 30, 2021

“Customization file load failed” when launching AutoCAD

When launching AutoCAD (or any AutoCAD based product) you receive a message similar to this: Autodesk has several recommendation on how to resolve this issue here: “Customization file load failed. ...

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September 30, 2021

“Requested service not available” when launching an Autodesk program

When trying to sign into Autodesk account from within an Autodesk program or the Autodesk Desktop app, the following message is displayed: The most common causes are: Server side security update. ...

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September 30, 2021

“A software problem has caused […] to close unexpectedly”

Issue: After installing an Autodesk product, it fails to launch, crashes and will show the below error window: A software problem has caused […] to close unexpectedly.   Causes:This error ...

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August 20, 2021

License checkout timeout. What do you want to do?

When launching AutoCAD 2020 or newer software you receive this message: It may also be followed by this upon closing: The most common resolutions to these issues are: Install the ...

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Autodesk Survival Kit

July 19, 2021

Autodesk Software Survival Kit

So you’ve purchased your software. . .now what?  Our goal is not to simply sell software, our goal is guide you along your journey to the point where you are ...

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April 14, 2021

DEMO: 5 Exciting New Features in AutoCAD 2022

Well, it’s here . . . AutoCAD 2022! With it comes some cool new features that I find really exciting. Of course, there are always the performance enhancements to make ...

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October 1, 2020

Steps to easily transition to Autodesk Named User Accounts

As Autodesk makes the move to the new named user licensing model we are seeing a trend in the most common questions asked by companies. Question 1: Once I take ...

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drawing purge app store photo

September 21, 2020

AutoCAD Tip: Awesome Drawing Purge Option

I’ve been working with AutoCAD-based products since the 80’s. I’ve worked as a draftsman, designer, CAD manager, and jack-of-all trades (master at none) CAD monkey. One thing I’ve learned is ...

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June 29, 2020

Filtering a Point Cloud for Surface Data in Civil 3D

In two previous videos I explained the process of importing a LiDAR point cloud into Recap and processing it out as an RCP or an RCS file for use in ...

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May 13, 2020

Proxygraphics vs. Object Enabler

A few weeks ago I was in on Civil 3D group chat in which someone asked, “Is it better to save a drawing with the proxygraphics turned on or to ...

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