URGENT Message: If your company is in need of working remotely during this time, please view the post: Working Remotely With Autodesk Software
URGENT Message: To those of you who are still on Autodesk maintenance plans. Autodesk recently announced the retirement of multi-user licenses. If your company uses multi-user licenses please read this to find out how it affects you: Autodesk to Retire Subscriptions with Multi-user Access and Maintenance Plans
So you’ve purchased your software. . .now what? Our goal is not to simply sell software. Our goal is guide you along your journey to the point where you are up and running in your designs. But before you can run, you need to take the initial steps and walk.
Below we have links to other blogs that matter most to installation and management of serial numbers, licenses, software, upgrades, and new installs.
Section 1: Verify your system meets the Autodesk software requirements
Before you purchase your Autodesk software (or a new computer to run your software) verify that the computer meets the specs and that you have a supported graphics card: Autodesk Recommended System Requirements & Graphics Cards
The next step would be to download the software. Usually this is straight forward, but there have been instances where some users have had issues. This blog should assist you with the downloading of the software: Downloading Autodesk Software. . .The Easy Method
If, for some reason you don’t have access to your Autodesk account, you can use the Autodesk Virtual Agent to download your software. It’s very simple. You can use the Virtual Agent to download the current software or any version three versions back. Read this for more details: The New and Improved AVA (Autodesk Virtual Agent)
One would think the next step is to simply install the software and begin your journey. However, that’s not the case. The next step is 100% determined on whether or not your software is standalone or network software.
If you are a company who has chosen to use standalone software or if you have chosen to use one of the cloud-based products within your collection (regardless of standalone or network), then your Autodesk contract manager (usually the person purchasing the software) must login to your company’s Autodesk account and assign the permissions for the software to be used by certain individuals. This simple process can be found here: Managing Autodesk Desktop Subscription Single-User Licenses
If you’ve purchased network software then the process is somewhat different. It’s a simple four step process that is laid out for you in this step-by-step guide: How to install Autodesk Multi-User (Network) Licensed Software
If you are attempting to install and activate an entitlement product (Recap 360, Infraworks, Fusion 360, etc.) then this guide will assist: Activating Autodesk Entitlement Products
There are times when you may need to verify what serial number you used to install the software, update your software to a new serial number or switch from a standalone software to a network software (or vice versa). This blog should assist you with that process: Current Serial Number, Update Serial Number, or Switch License Type
By now you are probably aware of Autodesk’s licensing change to move from perpetual license to subscription based licenses. If so and you’ve made that switch you’re probably asking yourself, “Do I need to uninstall my current software and reinstall it with my subscription serial number for me to remain compliant?” This blog should help answer that question: To Uninstall/Reinstall? That is the Question!
There are times when a company may do one or a both of these. . .
- upgrades their server
- moves to a newer license file to accommodate newer software
In either situation your current software still work during the transition. Assuming your current software is on subscription and falls within the current version or three versions back umbrella (Autodesk allows subscription users to run the current version software or any version three back) then this blog will assist with that: New Server, New License
If you’re simply in need of updating to the newest version of the software but you’re going to remain on the same server then all you’ll need to do is obtain a new license file and update the Autodesk License Manager. Rather than uninstalling the old license manager and installing the new one, here is a simple process to quickly update the old license manager to the newer one: Update the Autodesk License Manager Quickly and Easily!
If you are using one of Autodesk’s cloud-based services software (A360, BIM 360, Fusion 360, etc.) there are times that the service may be down or interrupted for some unknown reason. To be notified of maintenance schedules or immediate issues due to unknown reasons, subscribe to be notified via the Autodesk Health Dashboard: Autodesk Cloud Services … What’s the Status?
Maybe you refuse to upgrade to a newer version of the software because you believe that you purchased it way back when and you should always have access to that software. You believe that you bought and its yours forever. Well you really need to read this then: Prior Version Software. . .”But it’s mine! I paid for it!”
Periodically Autodesk will release updates (formerly service packs) to their software. Do not be mistaken in thinking that simply because you’ve installed the latest version of the software that it’s installed with all the latest updates. The updates are usually released months after the software install packages have been released. If you are having trouble finding your Autodesk software updates then this link should help: Where do I find updates to my Autodesk Software?
There may be times where the only resolution to get your software to install may be to perform a clean installation of the software. If that is the case, this blog may help: Clean Uninstall/Reinstall of Autodesk Products
If you find that you’ve explored all these options and you still need support, and you have a support contract with Applied Software, create a support case here: Applied Software Support-Create a New Case.