The New Autodesk Virtual Agent

All, Autodesk, Services & Support 3 Comments

For years the Autodesk Virtual Agent has been an option to downloading and installing software should you not have access to your Autodesk account.  Well, that tradition continues, but with a new and improved Autodesk Virtual AgentAVA is kind and guides you through all you need for downloading.  Just click on the link and begin:  Autodesk Virtual Agent

Once you’re in, you’ll find the interface pretty self-explanatory, but if you need further assistance and install tips you can follow the steps laid out in Autodesk’s “Installing Autodesk products from the Virtual Agent” document.

However, once you’re in, you’ll find the interface to be pretty self-explanatory:

AVA 01


  1. Trying to install AutoCad 2019 from my account and when I click on download, a new window appears with 3 tabs giving me the message ” ! something went wrong/try refreshing”
    tried numerous times same message, called my salesperson for help and she sent me the link to you.

    1. Author

      Mark, I’ve seen this happen before. Try using another browser (Google Chrome, Firefox, Internet Explorer). Also, what method are you using to download. . the “browser download” or the “download now “option? I personally prefer the browser download: https://www.asti.com/trouble-downloading-software/

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