Have Support Questions Around Your Autodesk Software?
Applied Software’s seasoned experts have you covered and are ready to lend a helping hand. Whether you need help with installation, support or help diagnosing and solving your technical problems with the software, our support team is here to keep you up and running.
We offer a broad choice of support options. In addition to Autodesk Subscription Services, Applied Software offers a variety of technical support solutions including:
Support provided by industry leading subject matter experts
Telephone and desktop product support
ASTI Client Portal
Networking troubleshooting
Technical Assistance
Installation and Licensing Assistance
Advanced Product Usability Guideance
Online Support Request
Applied Software Blog
Support provided by industry leading subject matter experts
Telephone and desktop product support
ASTI Client Portal
Networking troubleshooting
Technical Assistance
Installation and Licensing Assistance
Advanced Product Usability Guideance
Online Support Request
Applied Software Blog
For immediate support, please submit a new case or you can contact us at support@asti.com or 800.969.6753.
Frequently Asked Questions
Q. I just placed my order with Applied Software. Now what?
A. Getting the Software
The contract manager will be receiving an e-mail from Autodesk with a link to download the software.In most cases you will not receive any tangible property as a result of this transaction (e.g. disks, updates in tangible form, training manuals, etc.). If, at a later date, you elect to receive a tangible copy of software purchased (e.g. disks, CDs, etc.), you may be liable to pay applicable sales/use taxes.
Q. I need my software today. Is there a solution?
A. Yes, if you need the software sooner, you can download a trial version and use for it for 30 days. For continued use you will need to activate this software.
(To install the software in trial mode use a Serial Number containing all zero’s as shown here 000-00000000.)Autodesk Subscription Download Now Method
Since you are on Subscription, the software is available for download from the Autodesk Subscription Center (Instructions). Your Contract Manager will need to log on with their ID and Password. If you need your ID and password, you can request it from this site as well.
(this is an example for AutoCAD – your screen will vary depending on the product you purchased)
(Some of Autodesk’s links do not open in all Internet Browsers. Internet Explorer seems to work the best.)
Another way to download the software is using the Autodesk Virtual Agent.
How to download your software using the Virtual Agent
To download the Autodesk software follow the steps below.
- Go to https://registeronce.autodesk.com
- Click on the Ask Virtual Agent (Blue Ask Box at the bottom of this page).
- Choose Download Links.
- Choose the product family you need.
- Choose the individual product you need.
- Choose your version and Operating System.
The following link has further instructions on how to install the Autodesk software.
Q. Are there any General Installation Tips?
A. When installing any Autodesk software remember the following things:
- You must close out of all non-essentials programs especially any Microsoft Office products. In other words no other programs should be running during the installation of the Autodesk products, if so they can cause a conflict and result in a failed installation.
- You must temporarily disable any anti-virus or similar file scanning software for the duration of the installation.
- You must be logged in as a user with local administrative privileges while performing the install.
Q. Where can I find Removal and/or Reinstall Information?
A. Here are instructions on a Clean Install Procedure:
Q. How do I activate my software?
A. Here are helpful activation instructions:
Please enter the serial number and product code into the software and it will automatically activate itself. The serial number and product code can be found either in the Autodesk e-mail or at the Autodesk Subscription Center.
You can find general information about Autodesk licensing as well as answers to the most common registration and activation questions on Autodesk website or by visiting the Installation and Licensing Forum.
Q. I have an Applied Software Support Request. What information will expedite things?
A. Please provide the following information to support@asti.com. Include any screen shots as JPEG attachments where applicable.
- Company Name
- Contact Name
- Contact Telephone Number
- Contact email (if different)
- Autodesk product name, version, and service pack (if applicable).
- Serial Number for the above product. This can be found within the product by going to Help About Product Information.
- Operating System (include whether it is 32 bit or 64 bit).
- Brief description of the problem including the steps to re-create it, if applicable.
- Any data sets or files associated with the problem.
Q. Where can I lean more about Autodesk Maintenance Subscription programs?
Q. How do I access Previous Versions?
A. Autodesk Subscription Use of Previous Version FAQ
Q. How do I get a home license to stretch my workplace?
A. Autodesk Subscription Home Use FAQ
Q. How do I get a new Autodesk password or get a resend if I forgot it?
A. If you do not know your ID and password, you may contact Autodesk via Virtual Agent for activation support.
Q. How can I communicate with Autodesk or Applied Software?
A. Contact your rep at contactus@appliedsti.wpengine.com and your item will be forwarded to the appropriate person. Another helpful way to communicate with Autodesk is to CHAT.
Q. Where can I find information about System Requirements for Autodesk Software?
A. These are helpful sites for finding System Requirements.
Q. What is different about buying Autodesk software and Consulting Services from Applied Software?
A. As an Applied Software customer, we hope to wow you with:
World class service, support, relevant events, webinars, thought leadership and user activities that benefit your whole team, from senior leadership to drafts-people and marketers. We also offer training as an Authorized Autodesk Training Center with our array of professionals on staff. We offer consulting services that can be scaled to have an important positive affect on productivity and efficiency utilizing Autodesk and other breakthrough workflows.
Q. I am an Applied Software Subscription customer. Do I get discounts on training?
A. Your purchase qualifies for a 25% discount on Applied Software’s unique Autodesk training program, LiveLab Learning.
Live, interactive sessions taught by experiences industry professionals, delivered to your desktop via web browser. Our half day sessions allow students to balance work and training. If you are looking to have your team reach the next level of excellence, consider a no-obligation Business Process Assessment. Our team will help your staff work more productively, collaborate more efficiently and embrace evolving technologies. Applied Software’s mission is to identify the hidden obstacles that stand between you and your goals. This pragmatic focus produces superior value to our clients and exceptional outcomes. Please contact your sales representative at sales@appliedsti.wpengine.com to explore this further. Visit: http://livelablearning.com/
Q. Can I get a license report from Autodesk?
A. Please click on the link here and at the drop down arrow choose “Report of all my Licenses” and follow the instructions.
Q. I just placed my order with Applied Software. Now what?
A. Getting the Software
The contract manager will be receiving an e-mail from Autodesk with a link to download the software.In most cases you will not receive any tangible property as a result of this transaction (e.g. disks, updates in tangible form, training manuals, etc.). If, at a later date, you elect to receive a tangible copy of software purchased (e.g. disks, CDs, etc.), you may be liable to pay applicable sales/use taxes.
Q. I need my software today. Is there a solution?
A. Yes, if you need the software sooner, you can download a trial version and use for it for 30 days. For continued use you will need to activate this software.
(To install the software in trial mode use a Serial Number containing all zero’s as shown here 000-00000000.)Autodesk Subscription Download Now Method
Since you are on Subscription, the software is available for download from the Autodesk Subscription Center (Instructions). Your Contract Manager will need to log on with their ID and Password. If you need your ID and password, you can request it from this site as well.
(this is an example for AutoCAD – your screen will vary depending on the product you purchased)
(Some of Autodesk’s links do not open in all Internet Browsers. Internet Explorer seems to work the best.)
Another way to download the software is using the Autodesk Virtual Agent.
How to download your software using the Virtual Agent
To download the Autodesk software follow the steps below.
- Go to https://registeronce.autodesk.com
- Click on the Ask Virtual Agent (Blue Ask Box at the bottom of this page).
- Choose Download Links.
- Choose the product family you need.
- Choose the individual product you need.
- Choose your version and Operating System.
The following link has further instructions on how to install the Autodesk software.
Q. Are there any General Installation Tips?
A. When installing any Autodesk software remember the following things:
- You must close out of all non-essentials programs especially any Microsoft Office products. In other words no other programs should be running during the installation of the Autodesk products, if so they can cause a conflict and result in a failed installation.
- You must temporarily disable any anti-virus or similar file scanning software for the duration of the installation.
- You must be logged in as a user with local administrative privileges while performing the install.
Q. Where can I find Removal and/or Reinstall Information?
A. Here are instructions on a Clean Install Procedure:
Q. How do I activate my software?
A. Here are helpful activation instructions:
Please enter the serial number and product code into the software and it will automatically activate itself. The serial number and product code can be found either in the Autodesk e-mail or at the Autodesk Subscription Center.
You can find general information about Autodesk licensing as well as answers to the most common registration and activation questions on Autodesk website or by visiting the Installation and Licensing Forum.
Q. I have an Applied Software Support Request. What information will expedite things?
A. Please provide the following information to support@asti.com. Include any screen shots as JPEG attachments where applicable.
- Company Name
- Contact Name
- Contact Telephone Number
- Contact email (if different)
- Autodesk product name, version, and service pack (if applicable).
- Serial Number for the above product. This can be found within the product by going to Help About Product Information.
- Operating System (include whether it is 32 bit or 64 bit).
- Brief description of the problem including the steps to re-create it, if applicable.
- Any data sets or files associated with the problem.
Q. Where can I lean more about Autodesk Maintenance Subscription programs?
Q. How do I access Previous Versions?
A. Autodesk Subscription Use of Previous Version FAQ
Q. How do I get a home license to stretch my workplace?
A. Autodesk Subscription Home Use FAQ
Q. How do I get a new Autodesk password or get a resend if I forgot it?
A. If you do not know your ID and password, you may contact Autodesk via Virtual Agent for activation support.
Q. How can I communicate with Autodesk or Applied Software?
A. Contact your rep at contactus@appliedsti.wpengine.com and your item will be forwarded to the appropriate person. Another helpful way to communicate with Autodesk is to CHAT.
Q. Where can I find information about System Requirements for Autodesk Software?
A. These are helpful sites for finding System Requirements.
Q. What is different about buying Autodesk software and Consulting Services from Applied Software?
A. As an Applied Software customer, we hope to wow you with:
World class service, support, relevant events, webinars, thought leadership and user activities that benefit your whole team, from senior leadership to drafts-people and marketers. We also offer training as an Authorized Autodesk Training Center with our array of professionals on staff. We offer consulting services that can be scaled to have an important positive affect on productivity and efficiency utilizing Autodesk and other breakthrough workflows.
Q. I am an Applied Software Subscription customer. Do I get discounts on training?
A. Your purchase qualifies for a 25% discount on Applied Software’s unique Autodesk training program, LiveLab Learning.
Live, interactive sessions taught by experiences industry professionals, delivered to your desktop via web browser. Our half day sessions allow students to balance work and training. If you are looking to have your team reach the next level of excellence, consider a no-obligation Business Process Assessment. Our team will help your staff work more productively, collaborate more efficiently and embrace evolving technologies. Applied Software’s mission is to identify the hidden obstacles that stand between you and your goals. This pragmatic focus produces superior value to our clients and exceptional outcomes. Please contact your sales representative at sales@appliedsti.wpengine.com to explore this further. Visit: http://livelablearning.com/
Q. Can I get a license report from Autodesk?
A. Please click on the link here and at the drop down arrow choose “Report of all my Licenses” and follow the instructions.
