Lightning fast support from real humans
We’ve got your back.
Whether you need help with installation, support or help diagnosing and solving your technical problems with the software, our support team is here to keep you up and running.
Top Level Support Options
Top Level Support Options
Access to unlimited remote technical support
- Software Download, Installation, NLM Setup
- Troubleshooting Error Codes and Software Crashes
- Autodesk Customer Portal Assistance
- Primary Caller + One Backup
- Phone Call Response – < 4hr
- How-To Training Questions
- Basic Customization (migrate workspaces, acad.pgp, etc.)
- Deployment Creation and NLM Changes
- Up to 5 Primary Callers
- Hardware Troubleshooting
- First in Line on Support Queue (<2hr. Response)
- Lisp and Tool Palette Migrations
- Autodesk Account Software Manager Service
- BIM 360 Account Activation, Admin Setup, and Custom Documentation
- Subscription to 360 Sync Lite and Sync Setup
Unlimited Remote Technical Support for Vault and Fabrication
Fabrication Support
Access to unlimited fabrication support
- Customer portal creation and management of your cases
- Supports issues that arise with Autodesk software used in a fabrication workflow.
- Nominal annual cost based on number of fabrication configurations in place.
Vault Support
Access to unlimited Vault support
- Unlimited remote support for vault client and server
- Remote server monitoring of the vault services and storage
- (1) Annual Vault server upgrade/migration, including validating a backup
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Here to support you with…
Industry-leading subject matter experts
Telephone and desktop product support
Networking troubleshooting
Technical Assistance
Installation and Licensing Assistance
Advanced Product Usability Guidance
Online Support Request
Insights from the Applied Software blog
