How to get help from Applied Software

For immediate support, please submit a new case, contact us at support@asti.com, reach out to our chat support, or request a callback.

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SUBMIT A NEW CASE
READ THE SURVIVAL KIT
SUPPORT OPTIONS
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Our seasoned experts have you covered and are ready to lend a helping hand. Whether you need help with installation, support or help diagnosing and solving your technical problems with the software, our support team is here to keep you up and running.


 

Plans: Unlimited Remote Technical Support (URTSA)

It happens all the time. Software locks up. Computers crash. And when does it happen? Maybe the end of the day when you're the last one there and trying to finish up. Or worse, at the eleventh hour when a project deadline is looming and your reputation is on the line. That's when you need serious software support you can trust. You can trust Applied Software to help you work through any issue with your reputation intact.




Check an existing case

If you have already submitted a case, you can come back later to check the status of an existing case. Come with your Access Identifier (case number) or email support@asti.com to look it up.

CHECK AN EXISTING CASE

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The Autodesk Survival Kit

Written by Jason Porter

So you’ve purchased your software. . .now what? Our goal is not to simply sell software, our goal is guide you along your journey to the point where you are up and running in your designs.

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Frequently Asked Questions

Applied Software’s™ seasoned experts have you covered and are ready to lend a helping hand. Whether you need help with installation, support or help diagnosing and solving your technical problems with the software, our support team is here to keep you up and running.

We offer a broad choice of support options. In addition to Autodesk Subscription Services, Applied Software offers a variety of technical support solutions including:

 
 

  • Support provided by industry leading subject matter experts
  • Telephone and desktop product support
  • Networking troubleshooting
  • Technical Assistance
  • Installation and Licensing Assistance
  • Advanced Product Usability Guidance
  • Online Support Request
  • Insights from the Applied Software blog