Serious support for any product and any project.

Applied Software has your back. Our industry-experts and developers will get you back on track quickly.

It happens all the time. Software locks up. Computers crash. And when does it happen? Maybe the end of the day when you’re the last one there and trying to finish up. Or worse, at the eleventh hour when a project deadline is looming and your reputation is on the line. That’s when you need serious software support you can trust. You can trust Applied Software to help you work through any issue with your reputation intact.

URTSA

Access to unlimited support
  • Software Download, Installation, and NLM Setup
  • Troubleshooting Error Codes and Software Crashes
  • Autodesk Customer Portal Assistance
  • Primary Caller + One Backup

URTSA Premium

First in line for the queue
  • Software Download, Installation, and NLM Setup
  • Troubleshooting Error Codes and Software Crashes
  • Autodesk Customer Portal Assistance
  • Primary Caller + One Backup
  • Phone Call Response - < 4hr
  • How-To Training Questions
  • Basic Customization (migrate workspaces, acad.pgp, etc.)
  • Deployment Creation and NLM Changes
  • Up to 5 Primary Callers
  • Hardware Troubleshooting
  • First in Line on Support Queue (<2hr. Response)
  • Lisp and Tool Palette Migrations
  • Autodesk Account Software Manager Service
  • BIM 360 Account Activation, Admin Setup, and Custom Documentation.
  • Subscription to 360 Sync Lite and Sync Setup

FURTSA - Fabrication Support

Access to unlimited fabrication support
  • Customer portal creation and management of your cases
  • Supports issues that arise with Autodesk software used in a fabrication workflow.
  • Nominal annual cost based on number of fabrication configurations in place.

VURTSA - Vault Support

Access to unlimited Vault support
  • Unlimited remote support for vault client and server
  • Remote server monitoring of the vault services and storage
  • (1) Annual Vault server upgrade/migration, including validating a backup