Serious support that has your back.

Applied Software has your back. Our industry-experts and developers will get you back on track quickly.


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UNLIMITED REMOTE TECHNICAL SUPPORT (URTSA)

It happens all the time. Software locks up. Computers crash. And when does it happen? Maybe the end of the day when you're the last one there and trying to finish up. Or worse, at the eleventh hour when a project deadline is looming and your reputation is on the line. That's when you need serious software support you can trust. You can trust Applied Software to help you work through any issue with your reputation intact.

 

URTSA

Unlimited access to Applied Software's industry-trained support team.

✔️ Software Download, Installation, and NLM Setup

✔️ Troubleshooting Error Codes and Software Crashes

✔️ Autodesk Customer Portal Assistance

✔️ Primary Caller + One Backup

✖️ Phone Call Response - < 4hr

✖️ How-To Training Questions

✖️ Basic Customization (migrate workspaces, acad.pgp, etc.)

✖️ Deployment Creation and NLM Changes

✖️ Up to 5 Primary Callers

✖️ Hardware Troubleshooting

✖️ First in Line on Support Queue (<2hr. Response)

✖️ Lisp and Tool Palate Migrations

✖️ Autodesk Account Software Manager Service

✖️ BIM 360 Account Activation, Admin Setup, and Custom Documentation.

✖️ Subscription to 360 Sync Lite and Sync Setup

✖️ BIM Management Service (Installations of 10+ Seats)

URTSA Plus

5 registered callers get access to software development, guidance, mentoring, how-to's, and more.

✔️ Software Download, Installation, and NLM Setup

✔️ Troubleshooting Error Codes and Software Crashes

✔️ Autodesk Customer Portal Assistance

✔️ Primary Caller + One Backup

✔️ Phone Call Response - < 4hr

✔️ How-To Training Questions

✔️ Basic Customization (migrate workspaces, acad.pgp, etc.)

✔️ Deployment Creation and NLM Changes

✔️ Up to 5 Primary Callers

✔️ Hardware Troubleshooting

✖️ First in Line on Support Queue (<2hr. Response)

✖️ Lisp and Tool Palate Migrations

✖️ Autodesk Account Software Manager Service

✖️ BIM 360 Account Activation, Admin Setup, and Custom Documentation.

✖️ Subscription to 360 Sync Lite and Sync Setup

✖️ BIM Management Service (Installations of 10+ Seats)

URTSA Premium

First in line for the support queue. Think of us as your assistant with all things BIM and IT. You also get 360 Sync access so all your documents stay up to date.

✔️ Software Download, Installation, and NLM Setup

✔️ Troubleshooting Error Codes and Software Crashes

✔️ Autodesk Customer Portal Assistance

✔️ Primary Caller + One Backup

✔️ Phone Call Response - < 4hr

✔️ How-To Training Questions

✔️ Basic Customization (migrate workspaces, acad.pgp, etc.)

✔️ Deployment Creation and NLM Changes

✔️ Up to 5 Primary Callers

✔️ Hardware Troubleshooting

✔️ First in Line on Support Queue (<2hr. Response)

✔️ Lisp and Tool Palate Migrations

✔️ Autodesk Account Software Manager Service

✔️ BIM 360 Account Activation, Admin Setup, and Custom Documentation.

✔️ Subscription to 360 Sync Lite and Sync Setup

✔️ BIM Management Service (Installations of 10+ Seats)



UNLIMITED REMOTE TECHNICAL SUPPORT FOR VAULT AND FABRICATION


VURTSA - Vault Unlimited Remote Support

As a member of the URTSA program, you will have unlimited access to the industry-trained support team of Applied Software. 


FURTSA - Fabrication Unlimited Remote Support

Turn to the industry leader in services for Autodesk fabrication software. We have a full support staff of industry legends that will tackle the most challenging issues.



Accounts

Free Trial

Projects

VURTSA

Same unparallaled support, now for Vault.

Unlimited remote support for the Vault client and server

Remote server monitoring of the Vault services and storage

(1) Annual Vault server upgrade/migration, including validating a backup 



Accounts

Free Trial

Free Trial

FURTSA

A dedicated fabrication support staff ready for any challenge.

Customer portal for creation and management of your cases

Supports issues that arise with Autodesk software used in a fabrication workflow.

Nominal annual cost that will be based on the total number of fabrication configurations in place