Serious support for any product and any project.

Applied Software has your back. Our industry-experts and developers will get you back on track quickly.

It happens all the time. Software locks up. Computers crash. And when does it happen? Maybe the end of the day when you’re the last one there and trying to finish up. Or worse, at the eleventh hour when a project deadline is looming and your reputation is on the line. That’s when you need serious software support you can trust. You can trust Applied Software to help you work through any issue with your reputation intact.

URTSA

Unlimited access to the Applied Software industry-trained support team.
  • Software download, installation and NLM setup
  • Troubleshooting error codes and software crashes
  • Autodesk customer portal assistance
  • Primary caller + one backup

URTSA Plus

5 registered callers get access to software development, guidance, mentoring, how-to's and more.
  • Software download, installation and NLM setup
  • Troubleshooting error codes and software crashes
  • Autodesk customer portal assistance
  • Primary caller + one backup
  • Phone call response < 4 hour response
  • How-to training questions
  • Basic customization (migrate workspaces, acad.pgp and more)
  • Deployment creation and NLM changes
  • Up to 5 primary callers
  • Hardware troubleshooting

URTSA Premium

First in line for the support queue. Think of us as your assistant with all things BIM and IT. 360 Sync license.
  • Software download, installation and NLM setup
  • Troubleshooting error codes and software crashes
  • Autodesk customer portal assistance
  • Primary caller + one backup
  • Phone call response < 4 hour response
  • How-to training questions
  • Basic customization (migrate workspaces, acad.pgp and more)
  • Deployment creation and NLM changes
  • Up to 5 primary callers
  • Hardware troubleshooting
  • First-in-line on support queue < 2 hour response
  • LISP and tool palette migrations
  • Hardware troubleshooting
  • Autodesk Account software manager service
  • BIM 360 Account activation, admin setup and custom documentation
  • Hardware troubleshooting

FURTSA

A dedicated fabrication support staff.
  • Software download, installation and NLM setup
  • Troubleshooting error codes and software crashes
  • Autodesk customer portal assistance

VURTSA

Unparalleled support, now for Vault.
  • Unlimited remote support for the Vault client and server
  • Remote server monitoring of the Vault services and storage
  • (1) Annual Vault server upgrade/migration, including validating a backup